National Manager - Collection Compliance - NBFC

Key Performance Area

- To ensure conformance to internal & external (regulatory) guidelines, code of conduct adherence in Collection vertical on:

- Appointment of collection, recovery and repossession agencies, DMA/DCA, etc.

- Entire process starting from collection of cash/banking instruments from customers by agencies, DMA's to settlement in internal systems.

- Entire waivers and settlement & repossession activities.

- Review of the above processes to highlight outliers to the operating teams on a period and ongoing basis & getting them closed.

- Review, recommend and implement process changes in field collections on an ongoing basis to ensure better conformance to set processes.

- Conceptualise and implement adequate methods and processes for early problem detection and fraud prevention.

- Review of methods, indicators to manage risks and mitigate frauds.

- Conceptualize and implement a governance/control data mart to highlight deviations on an ongoing basis.

- Conduct field level checks and audits that may be required.

- Appoint vendors/agencies to outsource the above processes.

- Review customer complaints on collections to suggest proactive and remedial measures to minimize them.

- Build and lead a Team in achievement of the above.