National Head - Mice Operations - Hospitality

National Head - Mice Operations

Areas of responsibility & brief description :

- Design and formulate itineraries for clientele customized to their requirements

- Manage MICE Operations and Lead the entire team.

- Conversion of queries

- Negotiating with Vendors/suppliers to win business and also to increase profitability on an acquired business

- Research and develop innovative products then training the frontline on the same.

- Build & Maintain healthy relationship with transporters, hotels, airlines and other local agencies

- Customer Service & Space Management On Tour

- To Maintain Relationship with suppliers & Operation Team

- To cross check invoices & Claim Breakages

- To look into customer complaints on Road

- Responsible for Gross Operation Profit across Destination

- Gross Operating Profit of Tours

- Customer Satisfaction

- Improving staff productivity

- Coordination with suppliers and Destination Management Companies

- Coordination with corporates and customers for all pre departure formalities