National Head - Customer Analytics - BFSI

Position of Head Customer Life Cycle Management on offer with a leading financial services organisation in Pune.

- Candidate with minimum 8+ years of experience in retail lending space / retail banking space/ consumer marketing or customer life cycle and must be hands on Marketing Analytics, Customer Analytics, Customer Segmentation etc.

- Candidate should possess knowledge in data modeling and scorecards. Skills on SAS/SPSS/R etc and other statistical tools would be preferred.

- Candidate will be responsible to analyze data to identify emerging customer trends to drive strategic interventions at right time and Develop deep knowledge of customer product needs, traffic drivers and customer behaviors, to drive customer retention, engagement and win back initiative.

- Candidate must expertise in client relationship skills, extensive product knowledge, strong execution and multi-tasking skills with a high level of achievement orientation.

Interested candidate with relevant experience please apply to the post.