National Head - Collection - Retail Finance

Motivating, managing to ensure their continued focus towards the achievement of overall area Target Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them

Functional Responsibilities : 

- To ensure maximum Collections and Recoveries.

- Ensure that all procedures and controls are strictly followed

- Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately actioned.

- Guiding the Collection Managers & Officers on specific cases to ensure maximum resolution

- Monthly Resolution and Reversal Targets are met

- Entering into customer negotiations for amicable settlements, if necessary

- Providing timely feedback and update to National Collections Head to track productivity and account-wise feedback and thereafter necessary action to be taken.

- Ensuring skip and cases requiring legal action have been identified and handed over as per policy

- To ensure close coordination with Legal manager/team to enhance Collections and Recovery efficiency.

- Tracking efficiency & effectiveness of the external agencies on a weekly basis and providing feedback to the agency Collection officers