National Head - After Sales Service - Toyota - Determine and oversee effective implementation of Parts and Service strategy in conjunction with Departmental Managers to ensure continued and profitable growth in After Sales operations and market share. - Develop and enhance quality and quantity of Toyota Dealers based on TSM applied standards to ensure adequate standard of service and points of contact for Toyota customers in Tanzania. - Develop and implement Customer Relationship Management system to insure regular, effective customer contact over the complete spectrum of Toyota products and services with centralized feedback to all Departmental heads. - Develop and implement system (tools) to improve customer Education on benefits of Toyota products and services and to effectively measure customer satisfaction (CSI) and resolve customer complaints . - Coordinate annual Parts and Service budgets in conjunction with Finance Department along Parts and Service strategy lines. Conduct regular Branch and Dealer visits to measure effectiveness of implemented programmes first hand in contact with respective Toyota customers. - Liaise with Divisional Managers on daily operations and methods to improve customer satisfaction and retention. - Maintain effective relationships with Divisional Managers, Branch Managers, Franchise Dealers, major Fleet customers and Government Agencies. - Organize and effectively run annual Dealer Workshop and Dealer Conference - Co-ordinate and control After Sales tenders and Service Agreements - Dealer Franchise Agreements issue and update - VMI enhancements & Contracts - Oversee After Sales pricing and discount policies - Oversee After Sales staff recruitment and succession planning - 10 years relevant experience in Toyota After Sales environment with exposure to international market.

Overseas/International

Tanzania

National Head - After Sales Service - Automobile 

National Head - After Sales Service - Automobile  ,Job Description for National Head - After Sales Service - Automobile  in Datamatics Staffing Services Limited in  Overseas/International Tanzania for (10-20) years of experience. Apply Now!

Job Description for National Head - After Sales Service - Automobile  in Datamatics Staffing Services Limited in  Overseas/International Tanzania for (10-20) years of experience. Apply Now!