National Collections Manager - Housing Finance

We're looking for a National Collections Manager with a leading housing finance organization.

The incumbent will report into the National Credit, Risk and Collections head who will then report into the CEO.

The incumbent will have a team size of over 100 people which will include regional credit managers & officers and Call centers to be set-up.

Detailed Job Description is as given below:

Role Purpose :

- The Head of Collections is responsible for managing a delinquency free Loan portfolio. The incumbent is required to do this in a cost optimal manner and also ensure that there are no adverse fallouts due to the collections means employed.

- He is required to build the necessary analytic models to provide feedback to the underwriting team on fine tuning their underwriting efforts so as to avoid on boarding risky profiles.

- He is required to set up sound Collections processes while adhering to the Fair Practices Code.

- He is required to build up the Collections Infrastructure through recruitment of the right personnel, engagement of external agencies wherever appropriate and setting up of telecalling centers to ensure constant proactive customer reach out to prevent early stage delinquency and reduce flows to higher buckets.

Primary Responsibility:

- Draft and implement a standard recovery process for the business to cut down NPAs and reduce delinquency across buckets.

- Institute and establish the necessary on ground infrastructure to implement the laid down recovery process. This would include empanelment of advocates to send legal notices and for suit filing. Timely invocation of Section 138 where required.

- Formulate and implement various standard MIS like flow rates, daily bucket-wise position, etc.

- Keep a strict control on collection costs and develop tracking mechanisms for Legal, MIS and personnel cost.

- Recruit and train the right manpower and ensure not only proper coverage of the geographies covered but also that collections is done with due regard to the Company's Fair Practice Code

- Build a strong network of skip tracing, repossession and collection agencies across the country.

- Recover money from written-off pool of assets marked as loss assets.

- Ensure compliance with various laws and regulatory requirements

- Finalise KRA of subordinates and evaluate their performance by conducting timely appraisals.

- Ensure timely reporting of list of defaulters and outline action plan for collection from these.

Secondary Responsibility:

- Suggest changes in loan documentation wherever necessary and provide pertinent feedback to the underwriting teams based on collection experience to refine underwriting practices.

- Coordinate with sales teams across regions to improve sourcing practices.

- Develop a network of supporting infrastructure to help with the Collection efforts.

- Preparation of caution list to be shared with the underwriting and sales teams.

Approval

- Re-analyzing and re-scheduling repayment schedules for defaulters

- Initiating legal proceedings

- Finalizing negative list/ caution list

Arun Sehrawat