National Collections Head - Digital Business

Description :

- To ideate, develop, set up and execute the Collection Organization of the digital lending business of the company.

- Products under coverage would include business loans, checkout financing, personal loans, supply chain financing etc.

- The role would span across automated robo collection, tele collections and physical collections.

- Develop the strategy for the optimal mix of in-house and outsourced resources.

- Hands-on management of the entire team to ensure the achievement of collection targets.

- To build next-generation capabilities by harnessing the multiplier impact of analytics, eclectic information sources and technology.

- Play an activist role in increasing the analytics and technology intensity of the business.

- Ensure strict adherence to processes and control measures, and to regulatory requirements. Successful completion of internal/external audits.

- Ensure Customer centricity - ensure adherence to COC, conduct RCA of collection related complaints and work continuously to minimize them.

Key Success Criteria :

- Overall work experience more than 10 years in Collections Strategy & Operations.

- Experience in managing collections in digital lending and FinTech is desirable but not essential.

- Understanding of digital collection systems / processes and technologies.

- Flexibility to work across the value chain of the collection process.

- Open and curious mindset with a focus on continuous self-improvement.

- A logical thinker who focuses on the solution as opposed to the tried-and-tested approach.

What's on Offer:

- Immense growth and learning opportunity.

- Fun-filled, flexible, and meritocratic work environment.

- Market leading compensation package.