National Collection Manager - Personal Loan

JOB DESCRIPTION :

- Leading & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets

- Designing collection strategy, techniques, and procedures for front-end, mid-range & hard-core collections situation.

- Should have good experience of collections & knowledge of legal to manage the vintage pool. Specialization of working on skip pool is also required.

- Analyzing the delinquency reports and monitoring the trends in collections by referring to concerned areas & profile patterns and feedback conceptualizing & implementing recovery strategies in case of payment defaults.

- Suggesting guidelines for fraud control and checking segmentation of cases & briefing risk about a dangerous segment of sourcing

- Managing end to end collections for the unsecured lending business along with managing relationship with all key stakeholders

- Building a robust collection team and scaling up as business grows.

- You would be responsible to manage customer queries and complaints with an efficient redressal mechanism in place.

- You would also be setting up robust fraud management and operations practices to reduce delinquency ratios.

- You will work closely with bankers and other channel partners to facilitate business growth supporting sales teams.

The Successful Applicant :

- You should have at least 15 years experience working with a financial institution or NBFC dealing in unsecured retail lending collections

- Strong end to end collections experience in unsecured retail assets segment with understanding of credit appraisal cycle, underwriting, fraud management and operations.

- You should have strong presentation and communication skills and prior experience in a leadership role is a must.

- Opportunity to work with one of the leading NBFC known for work life balance and industry leading benefits

- Formulating & implementing strategies for improvements of collect inflows and reduction in bad debts.

- Framing Collection, possessions and legal recovery policies & process, customizing to suit local needs, setting up process, to implement and compliance by all channels. Ensure that the results are delivered while complying with Indian laws and best practices.

- Managing collection volumes for PAN India and recover charged off cases through legal tools and police intervention.

- Monitor bucket flow targets and prevention on loss provisioning.

- Setting up efficient system modules to manage the function.

- Responsible for regular/Monthly audit & compliance both internal and external investigation of suspected fraud.