National Collection Manager - NBFC

Job opening with a NBFC for National Collection Manager for Unsecured Loans in Mumbai & Ahmedabad

Job Role: National Collection Manager

Job Location: Ahmedabad & Mumbai

Job Roles & Responsibilities:

- For unsecured products, such as credit cards, personal loans, and other comparable offers, develop and implement collection tactics to maximize recovery rates while reducing losses.

- Oversee a group of managers and collection agents, offering direction, instruction, and performance monitoring to guarantee goals are reached or surpassed.

- Making utilize technology and data analytics to optimize collecting procedures, spot trends, and increase effectiveness and efficiency.

- Work together with cross-functional teams from risk management, operations, and product development to minimize credit risk and continuously enhance collection tactics.

- Monitor portfolio performance and generate useful insights to inform choices and enhance strategy.

- Ensure compliance and efficacy by staying up to date on industry trends, legal requirements, and best practices in collections management. Make adjustments as needed.

- To enhance the customer experience and expedite collection operations, use digital technologies and automation.

- Get ready to provide senior management with reports and updates on projects, trends, and collection performance on a regular basis.

- To expand your network and increase your knowledge, you will take part in pertinent industry forums, conferences, and seminars.

Job Requirement:

- Bachelor's degree in a relevant field (such as Finance, Business Administration, or Economics). Advanced degree preferred.

- Extensive experience (typically 15+ years) in collections, recovery operations, or a related field, preferably within the fintech industry.

- Proven track record of success in managing collections teams and achieving targets.

- Strong knowledge of collections strategies, methodologies, and compliance regulations.

- Exceptional leadership and people management skills, with the ability to motivate and develop teams.

- Excellent analytical and problem-solving abilities, with a data-driven approach.

- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders