National Collection Head - Unsecured Lending - BFSI

Achieve financial goals :

1. Monitor and Control delinquency and minimize credit losses for unsecured lending products.

2. Ensure Charge offs are minimized and higher recoveries from charge-off accounts.

3. Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.

4. Work with Risk heads to decipher risks associated with new or enhanced products and enhance the team's ability to identify measure and monitor market risk.

5. Review, maintain control and minimize the cost incurred towards collections of dues.

6. Daily monitoring and regular reviews of delinquent portfolio to make location level strategy effectively give directions and to have smooth operations at all locations Pan India.

Collections Strategy :

1. Set up processes, reviews and monitoring policies for indicating early warning signals on credit quality and defaults.

2. Constantly keep track of market trends including competitor, regulations; modify collections and fraud monitoring processes on the basis of these trends.\

3. Engage with various external legal resources and agencies for instituting credit recovery mechanism

4. Cost rationalization. Enhancing recovery yield with an eye on the cost.

5. Enhance Recovery Rates to ensure continued profitability of Business.

6. Identify, develop and continuously improve collections process to ensure overall efficiency in terms of customer contact and recovery techniques.

7. Building and getting the necessary infrastructure for collections and bring in digitization in money collection.

Delivery of partner proposition :

1. Develop in an in-depth understanding of our partners' business goals to identify win-win opportunities for our partnerships

2. Develop, manage, and help execute the partnership team's strategic roadmap. Collaborate with Senior management teams and cross functional teams across product, engineering, portfolio management, loyalty rewards, data science functions, in addition to leaders and operators from the partners' teams.

Portfolio Review and Monitoring :

1. Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases and other collections risk aspects, based on market intelligence.

2. Develop a robust MIS system and related processes to automate and manage collection activities

3. Continuously improve collections practices by identifying new ideas and methods, and by benchmarking against best practices and industry standards.

4. Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance andshows area of improvement.