National Collection Head - Recovery

Role :

Achieve Financial Goal :

1. Drive higher recovery rates to improve profitability

2. Review, maintain control and minimize the cost incurred towards collections of dues.

3. Daily monitoring and regular reviews of NPA portfolio to make location level strategy effectively give directions and to have smooth operations at all locations pan India.

Portfolio Review and Monitoring :

1. Develop a robust MIS system and related processes to automate and manage collection activities

2. Continuously improve collections practices by identifying new ideas and methods, and by benchmarking against best practices and industry standards.

3. Developing various MIS to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.

Vendor Management :

1. Managing external collections agencies; aligning and motivating them for getting the desired results.

2. Onboarding best of external channels in the market to get the desired results in achieving overall collections budgets.

3.  Agency centralization. Identifying large market players with ABFL-first attitude for recovery.

4. Exercise adequate control on collections and recovery agencies.

Compliance and audit :

1. Ensure adherence and compliance to the group code of conduct and regulatory requirements

2. Plan and implement periodic audits to ensure that all processes carried out at the regions adhere to the standard operating procedures

3. Carry out internal self-assessment reviews on RCSA and key risk indicators.

4. Perform necessary check to ensure that unit is audit complaint and adhering to laid down processes when performing the defined role and responsibilities.

5. Facilitate internal and external audits; plan and oversee the implementation of necessary corrective action.

People Management :

1. Provide oversight and be a coach and mentor for the team

2. Ensure regular functional & behavioral trainings of team members in collaboration with HR

3. Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team