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11/06 HR
Recruitment Head at Future India Services

Views:266 Applications:60 Rec. Actions:Recruiter Actions:19

National Account Manager - Infrastructure (5-10 yrs)

Hyderabad/Mumbai/Delhi NCR/Bangalore Job Code: 1109423

Roles And Responsibilities :

- Manage sales for a set of named enterprise accounts

- Achieve customer acquisition and wallet share objectives nationally in these accounts

- Identify and acquire high potential accounts within the territory

- Fulfill the local (NHQ) leg of national deals Head Quartered outside the territory

- Build strong and deep relationships in each of the named accounts by mapping across the customer organization to further Lithium's business strategy

- Jointly own customer experience in team work with the site and city operations' team

Primary responsibilities :

Strategic and planning :

- Plan the account break-through and revenue growth strategy

- Map the market and create/execute an account wise strategy and Plan for penetrating and building leadership for all of Lithium's offerings

- Account level profitability and market share

- Key Account Management - anchor customer relationships jointly with operations

- Product penetration through cross selling and up selling initiatives

- Gather market insights and keep track of competition activity

- Align Lithium's service delivery and customer expectations

Functional :

- Identify potential customers and win business through effective sales process

- Map all decision makers, influencers and buyers across the buying centre in the locally headquartered (HQ) and local offices of non-Headquartered (NHQ) accounts

- Identify the key stakeholders at all important locations of HQ customers and facilitate local mapping of these personnel through other Regional/National Account Managers

- Provide support to Strategic Account Managers in implementing account level strategy within your territory

- Participate and lead Customer Account Reviews with relevant Operations team

- Craft and execute account level plans to achieve the overall revenue, sales, market share and profit goals

- Understand the As-Is, its pain points, agree on a vision of what good looks like and propose Lithium's solutions to realise that vision to each account stakeholder

- Ensure Lithium's capabilities and product-solutions are communicated effectively

- Negotiate commercial terms and legal contracts with support from internal experts

- Involve key cross functional resources from within for optimal account engagement

- Build personal rapport with key influencers and decision makers in customer organisations to understand their personal and professional objectives related to the delivery of mobility solutions

- Facilitate connections between senior Lithium management and customer CXOs

- Diligently use SalesForce and other digital tools to conduct oneself efficiently

- Contribute in providing collective leadership to the Sales Team

- Work closely with other departments like Operations, Marketing, HR and Technology to ensure a smooth delivery of customer experience

- Participate effectively in candid communication for effective team work

- Innovate, make continuous improvements and take new initiatives

- Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Key Result Areas :

- Account Penetration

- Revenue Target v/s Achievement

- Order Booking Target v/s Achievement

- Account Profitability

- Product penetration Targets

- Y-o-Y growth of overall business and same account business

- Adoption of Salesforce and other digital tools

- Customer Net Promoter Score

- Innovation and initiatives

Key Interfaces :

- Marketing

- Operations - HO/Zonal/City/Account

- Data & Analytics

- Finance & Legal

- Functional Heads

- Customer - buyers and influencers

- Channel partners

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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