National Account Manager - Freight Forwarding Firm

National Account Manager - Freight Forwarding Company

Job Description:

- Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of National customers.

- Create awareness of company within the customer's organization and vice versa, and identify the key decision makers/influencer of the National account in the Area and build up a strong business relationship to them.

- Provide ongoing support to National customers to secure existing business by assuring reliability and increasing customer satisfaction.

- National support and development for Key Account Management.

- Work closely with the network and support teams to ensure delivering high quality of service,

- Engage other internal departments to improve customers' overall supply chain performance

- Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements.

- Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered.

- Work collaboratively across the company to create and execute solutions that deliver value for customers.

- Proactively communicate development plans and account status to the management.

- Oversee the implementation process for new awarded business.

- Ensure collection of accounts receivable by Finance team and assist if necessary.

- AD-hoc tasks will be assigned by Department Head.