National Account Manager - Facility Mgmt

National Account Manager/ Exp 12-18 years/ Location - Hyderabad & Mumbai

Our client is a service based company,an independent company.It has become the world leader in Quality of Life services.It ranges from food services to construction management, reception services to the maintenance of scanners and laboratory equipment, technical maintenance to leisure cruises, and housekeeping to rehabilitation services at correctional facilities.It provides clients with a wide array of on-site services.

Designation:National Account Manager – Facilities Management

Reports To: Assistant Vice President – Facilities Management

Span of Control: One Account

Location: Hyderabad & Mumbai

Position Purpose: Prime customer interface on site and senior Sodexo's representative. Promote excellence in customer satisfaction and strong customer relationships by focusing on responsiveness and communications as well as on meeting and/or exceeding customer’s expectations

Role Description:

- Understanding the contract terms and conditions and customer expectations at a detailed level and taking ownership for outcomes.

- Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the financial and performance expectations of the client and company in a safe and cost-effective manner.

- Providing the technical and management direction for all facility management services and tapping into our resources to reduce costs and increase satisfaction.

- Working closely with the client to ensure satisfaction.

- Ensuring that work performed is covered by the contract and properly reimbursed from the client

- Preparing proposals and negotiating profitable compensation for requested work outside the original contract.

- Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality,safety, cost, and customer satisfaction. Taking corrective actions to bring about required technical and interpersonal skills and morale to meet and exceed the expectations of the client.

- Providing timely and effective communications with all employee levels within the project, the client’s organization. Building strong win-win relationships.

- Serving as a role model, mentor, and valued resources for the client

- Performing other assignments as required.

- Establishes an account business plan to capture the strategic initiatives and targets for the account.

- Understands the contract terms and conditions, service levels as well as customer expectations at a detailed level and takes ownership for outcomes.

- Directs management resources to ensure that service levels are met and/or exceed in a timely and cost effective manner through out the life of the contract.

- Secures additional work through scope and/or scale expansion according to the account business plan.

- Establishes the account management organization structure and approves the site level organizations.

- Directs and leads management resources as well as leverages on available company resources and knowledge to sustain customer satisfaction and continuously improve the account's performance.

- Reviews and recommends staff and employee training programs, workshops, seminars and classes to facilitate development and improvement of competencies and proficiencies.

- Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolve proactively.

- Works closely with the customer, peers and subordinates to foster a strong working relationship and builds strong win-win relationships.

- Manages priorities and time to ensure timely completion of all assignments, tasks, activities and processes to provide quality outputs, deliverables and reports.

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