Nanoheal - Project Implementation Manager - Delivery

About Us

At Nanoheal, we focus on building a company we love. We work hard so we can play hard. Headquartered in Utah, Nanoheal is a high growth VC-backed Deep-Tech product company and is a global leader in the predictive and AI enabled automation space. The company's Digital Device Experience platform combines AI-based predictive automation and powerful analytics for physical, virtual and mobile workplace devices and is being extended to the IoT space. The platform helps with the management of hundreds of thousands of devices for OEMs, SIs, MSPs, premium tech support providers and more.

Nanoheal was named a Cool Vendor by Gartner for - Predictive Automation in the Digital Workplaces.- By Gartner and recognized by Parks Associates as the - Future of automated tech support and predictive intelligent automation- . Nanoheal has also recently been recognized by CIO Review as one of the 20 Most Promising Digital Experience Solution Providers and is among the fastest growing companies.

Our customers include some of the world's top OEMs as well as marquee Enterprise System Integration firms. Since our founding, our goal has been to provide the best automation software on the market. We- ve continuously worked to not only deliver the most innovative features for predictive and automated self healing, but also leverage the potential of the cloud and the effectiveness of a SaaS delivery model. We are a dedicated team, committed to helping our customers achieve a superlative digital user experience.

Role Description

We are looking for an organized and project-oriented Implementation Manager, with strong communication and problem solving skills, to join our team. Our implementation team is focused on ensuring that every customer has a successful Nanoheal implementation. Knowing a successful implementation is key to our customers finding value with Nanoheal, this is a critical function for the future success of our organization.

As an Implementation Manager, you will be responsible for the following:

Client Management:

- You will act as the primary point of contact and best practices expert, training our customers- implementation team on how to set-up and use Nanoheal

- Managing client expectations, ensuring client and/or partner issues are addressed, and ensuring project timelines are met

- Establish a professional working relationship with clients, focusing mainly on the decision-maker and Demonstrate ability to grow relationships and build credibility with key clients contacts at an all levels.

Driving Implementation Efficiency:

- Continuously adapt the implementation process to optimize service quality while establishing efficient solutions to help scale our fast-growing business

- Always think of new ways to make the implementation process more efficient, and strengthen the implementation team's internal processes

- Successfully manage multiple/simultaneous implementations by understanding the common threads in client requirements, and figuring out ways to deliver the same to the Client in an efficient and cost-effective manner

Driving Value Creation for Customer:

- Drive adoption and customer success by walking customers through their set up process and adoption phases including trainings, and being an available resource

- Actively identify opportunities to help customers get more value from Nanoheal

Other Responsibilities:

- Meet or Exceed expectations for Days to Implement and Forecasting requirements

- Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.

- Track Key Performance Indicators and measurements of product success as it relates to deploying platform improvements.

Qualifications / Experience

- 4+ years in customer-facing roles leading SaaS implementations in product firms

- Excellent communication skills (verbal, written, and presentation) as well as a willingness to 'roll up one's sleeves' and assist wherever needed

- Process driven. Have a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer

- Strong problem solving skills - proven ability to improve efficiency of implementation process, while ensuring the required output quality

- Experience with Project Management tools and best practices

- Self-starter and an ability to thrive in a fast-paced start-up environment