Nanoheal - Business Analyst

- At Nanoheal, we focus on building a company we love. We work hard so we can play hard. Nanoheal is a global leader in the predictive and AI enabled automation space. The company's Digital Device Experience platform combines AI based predictive automation and powerful analytics for physical, virtual and mobile workplace devices and is being extended to the IoT space. The platform helps with the management of hundreds of thousands of devices for OEMs, SIs, MSPs, premium tech support providers and more. Nanoheal was named a Cool Vendor by Gartner for - Predictive Automation in the Digital Workplaces.

- By Gartner and recognized by Parks Associates as the - Future of automated tech support and predictive intelligent automation. Nanoheal has also recently been recognized by CIO Review as one of the 20 Most Promising Digital Experience Solution Providers and is among the fastest growing companies. Since our founding, our goal has been to provide the best automation software on the market. 

- We've continuously worked to not only deliver the most innovative features for predictive and automated self healing, but also leverage the potential of the cloud and the effectiveness of a SaaS delivery model. We are a dedicated team, committed to helping our customers achieve superlative digital user experience.

Website: https://www.nanoheal.com/

Role Description : The role of a Business Analyst is to help determine the requirements of a product/project/program, translate and communicate those requirements clearly to stakeholders in order to implement solutions that align to business needs.

Functional Skills & Competency:

- Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.

- Directs the completion of project BA objective, such as scope, requirement, analysis and solutions, business process modelling, UAT, and customer training, etc.

- Analyse and decompose complex requirements, perform gap analysis and recommend solutions

- Document requirements, create functional specifications and prepare wireframes/flowcharts

- Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.

- Ensure product deliverables- quality, such as functional specifications, logical and physical data design, solution design and detailed design, UAT test plans, and completed solution

- Provide feedback to resource managers and/or program/project managers.

- Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

- Develop and manage user acceptance criteria.

- Prepare technical user manuals, system configuration documents, assist in establishing end user training and other technical reports

Qualifications / Experience:

- 3-5 years experience as a Business Analyst

- Excellent communication skills (verbal, written, and presentation) as well as a willingness to 'roll up one's sleeves' and assist wherever needed

- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues

- Experience with Project Management tools and best practices

- Self-starter and an ability to thrive in a fast-paced start-up environment