Nakoda Dairy - Operations Analyst - eCommerce Vertical

Job Description :

- Overseas complete E-Commerce Operations from Shipment receipts to Order Management, Picking, and Order fulfillment.

- Managing front and back-end Website Operations - Order Processing, Inventory Management, Content Management,

- Customer Invoicing, Payment Gateway, Order's Follow-up with Delivery Partners.

- Oversee Warehouse Operations to exceed expectations for productivity, daily workflow, product availability & accuracy.

- Maintain the overall product catalogue for all Marketplace platforms.

- Upload new products on various online portals including Indian and International Marketplaces.

- Regularly maintain inventory on all websites and manage promotions.

- Coordinate with logistics team to ensure orders are dispatched on time.

- Preparing NDR (Non-Delivery Report) & RTO (Return to Origin) Report.

- Processing Purchase Orders fulfillment, dispatching and updating Docket Numbers.

- Respond to customer and supplier inquiries about order status, changes or cancellations.

- Customer correspondence, feedback & Complaints Management to focus on Customer Communication.

- Review Orders for completeness according to reporting procedures and forward incomplete Orders for further processing.

- Calculate Order costs, charges and forward the Invoices to appropriate accounts.

- Monitor Inventory transactions at warehouse facilities to assess receiving, storage and shipping.

- Troubleshoot and resolve Customer issues relating to supply of products.