MyWash.in - Operations Manager

Job Description:

The Operations function at MyWash is responsible for order fulfilment, logistics and customer experience. The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.

The role would require the candidate to perform the following tasks:

Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.

Leading and managing the team of Managers and Executives to offer the best Customer experience.

Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.

Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.

Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.

Setting the vision and direction of the team by managing individual and team performance expectations and goals.

Monitoring real time service levels and schedule adherence.

Performing ad-hoc analysis and reports based on business needs.

Desired Candidate:

Graduate with 1-5 years work experience. (preferably in operations or consulting roles)

Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) .

Prior leadership experience. (experience in managing blue collared employees such as delivery executives is an added bonus)

Strong time management skills and the ability to prioritise in order to meet daily, weekly, and long-term requirements and goals.

Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy.

Structured problem solving, detail oriented and customer first attitude.

The candidate should have entrepreneurial attitude.

Must have attention to detail and critically think through and resolve problems.

Must have customer service skills and be able to maintain a consistent, high level of service.

Must have ability to multi-task, manage multiple accounts and establish priorities.