Team Leader Customer Success: Product Adoption / Revenue About the job: - The Team Leader Customer Success will work closely with the AMs (Account Manager) - Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. - He/she will be responsible for supervising, managing and motivating team members on a daily basis . - He/She will be reporting to the Manager - Customer Success and work with him/her to improve the ARPU of the existing clients. Key Responsibility Area: - Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area. - Participates in the implementation of divisional and company initiatives and strategies - Practices cost containment strategies, maintaining profitability and growth of area. - Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development. - Manage the daily activities of AMs. - Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care - Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth. - Listen to team members' feedback and resolve any issues or conflicts - Recognize high performance and reward accomplishments - Suggest and organize team building activities - Interacting with the Sales team to work on inter-departmental challenges. Requirements: - Work From Office - Nehru Place, New Delhi. - Master's degree in Business Administration or related field - Has been in the leadership role of the similar profile from past 3-4 years - Managing performance and profitability - Promoting process improvement - A customer-focused mindset, putting the customer experience first in every action you take - Exceptional account management and customer service skills backed up with excellent written and verbal communication skills - Experience working in a B2B SaaS organization will be preferred - Technically proficient - Dealing with complexity, analyzing information, and implementing company vision - Excellent problem-solving skills KPI: - Should be able to kill the present churn rate and maintain the same for subsequent months within a year. - To increase the count of references - Regular Team Training - To increase the MRR - To increase the product usage (mainly of low and medium usage clients)

Delhi NCR

MyOperator - Team Leader - Customer Success/Product Adoption/Revenue 

MyOperator - Team Leader - Customer Success/Product Adoption/Revenue  ,Job Description for MyOperator - Team Leader - Customer Success/Product Adoption/Revenue  in MyOperator in  Delhi NCR for (3-4) years of experience. Apply Now!

Job Description for MyOperator - Team Leader - Customer Success/Product Adoption/Revenue  in MyOperator in  Delhi NCR for (3-4) years of experience. Apply Now!