MyOperator - Manager - Customer Success

Key Responsibility Area :

- Lead the Customer Success function by training, engaging and developing your team

- Manage the daily activities of Team Leads and below.

- Working on new strategies to improve the overall customer experience, and minimise churn.

- Interacting with the Sales team to work on inter-departmental challenges Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.

- Interacting with the Sales team to work on inter-departmental challenges.

Requirements :

- A customer-focused mindset, putting the customer experience first in every action you take.

- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills.

- Has been in the leadership role of a similar profile from past 2-3 years.

- Technically proficient.

- Excellent listening skills.

- Ability to effectively communicate at all levels of the organization.

- Excellent problem-solving skills.

- Experience leading, coaching, and empowering your team to do their best work.