MyOperator - Customer Success Executive/Senior Executive - Revenue

- MyOperator was started with a vision to help businesses utilize cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues. We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.

- Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe. Were a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries.

- We are hiring for a passionate, independent and ambitious sales professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The sales Professional should be a good listener and be able to handle the customers queries smartly. He should be open to learn and unlearn based on the situational demand.

- The candidate should be able to convince the client mostly through calls, mails, SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.

- Key Responsibility Area Responsible for deriving major factors for expansion of revenue from the existing clients Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume

- Maintaining the retention rate of the existing clients as per the company benchmark Sharing weekly and monthly reports with the reporting manager Getting case studies and testimonials from the targeted pool of clients Coordinating with the other departments meet the allotted benchmarks Working on the product metrics to get better understanding of the clients to be contacted Provide advanced training to the clients for the advanced and targeted features

- Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements Sharing weekly and monthly reports with the reporting manager Requirements Proven experience as a Sales Executive or relevant role

- Proficiency in English Excellent knowledge of MS Office Hands-on Experience with CRM software is a plus

- Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Benefits BYOD Insurance