MyOperator - Account Manager

About the job:

Role Overview:

- The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers.

- The ideal candidate will have 4-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets.

- This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.

Key Objectives:

- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts.

- Develop strategic account plans to maximize customer value and increase wallet share.

- Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved.

- Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.

- Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations.

- Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies.

- Leverage satisfied customers to drive new business acquisition.

Responsibilities:

- Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.

- Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.

- Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.

- Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.

- Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperators solutions and differentiate them in the market.

- Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.

- Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.

- Participate in industry events, conferences, and networking activities to expand the companys reach and identify new business opportunities.

Requirements:

- Bachelor's/Master's degree in Business, Sales, Marketing, or a related field.

- An MBA or equivalent is a plus.

- 1-2 years of relevant experience in enterprise account management within the SAAS or allied industries.

- Proven track record of meeting or exceeding sales targets and driving revenue growth.

- Strong business acumen and the ability to understand complex customer environments.

- Excellent communication, negotiation, and interpersonal skills.

- Customer-centric mindset with a passion for delivering exceptional customer experiences.

- Self-motivated, goal-oriented, and ability to work independently with minimal supervision.

- Proficiency in using CRM tools and other sales productivity software.

- Knowledge of the Indian enterprise market and telephony solutions is advantageous.

- Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.

- Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance.

- They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.