Operational responsibilities:  - Maintaining NPS measurement system  - Daily reporting - Migrating to a more efficient system  - Monthly/Weekly NPS insights to be shared with various teams  - Improving NPS feedback response rate and accuracy  - Project suggestions from VoC  Strategic responsibilities:  - Understanding perception of customers who haven't transacted (Customer Insights group, working with market research, administering surveys to achieve it)  - Keen eye on advancements in VoC globally and domestic market and suitably adapt them to Myntra  - Coupling feedback with transaction analysis to get strong insights on customer behavior.  Key requirements:  - Structuring and analytic ability  - Experience in managing VoC/ Loyalty programs in consumer businesses  - Experience in leading teams  - Quick learner  - Btech/MBA from a top 10 institute with at least 5 years of experience

Bangalore

Myntra.com - Sr Manager - Voice of Customer 

Myntra.com - Sr Manager - Voice of Customer  ,Job Description for Myntra.com - Sr Manager - Voice of Customer  in Myntra in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Myntra.com - Sr Manager - Voice of Customer  in Myntra in  Bangalore for (3-6) years of experience. Apply Now!