We are looking for a Seller Experience champion who is customer obsessed, passionate and one who is wanting to make a significant impact on Seller ecosystem in the Ecommerce industry. One who has worked in this field significantly and is aware of industry standards and benchmarks. The individual will be responsible for improving Seller Experience metric by means of driving improvement initiatives and by working with the other departments to identify gaps and fix them. Key Responsibilities: - Own and drive Seller Experience (SX) metric for the organization - Identify, start and drive SX improvement projects - Collect and interpret Seller VOC to provide SX insights - Determine internal escalations channels and follow up on SX cases. - Own Seller Protection Fund policies. - Gather, structure and communicate SX Process Knowledge inside Myntra. - Influence cross-functional teams to support Sellers, establish processes and policies and govern them. - Work closely with the MP team to streamline processes - Identify, track and fix Seller Escalation based on trends - Prepare and deliver business reviews regarding progress of their responsibilities. - Meet or exceed quarterly targets and operational metrics. - Identify and drive lead metrics that impact SX working cross functionally, across the organization - Own central communication related to all Seller touch points Minimum required qualification - MBA with 5+ Yrs of Experience and 2 plus years of experience in an Ecommerce industry - Proven analytical ability with a keen eye for detail. - Ability to deep dive, drill down and problem solve with great ease. - Exceptional customer obsession and must have experience working in a startup / fast paced environment Preferred traits/exposure in the candidate - Exceptional people management skills - Experience in product management / Project management will be an added advantage - Experience in SQL and R. Awareness of Python would be good

Bangalore

 Myntra - Deputy Director - Seller Experience 

 Myntra - Deputy Director - Seller Experience  ,Job Description for  Myntra - Deputy Director - Seller Experience  in Myntra in  Bangalore for (5-6) years of experience. Apply Now!

Job Description for  Myntra - Deputy Director - Seller Experience  in Myntra in  Bangalore for (5-6) years of experience. Apply Now!