Myntra - Data Analyst - Customer Experience Monitoring Team - IIT/NIT

Position: Data Analyst

Reporting Manager: Manager - Customer Experience Monitoring Team

Minimum skills:

- Strong Affluence to Excel

- Strong affluence of SQL and R

- Excellent interpersonal skill

- Understanding of the eCommerce domain would be an added advantage

Job Description Responsibilities:

The Customer Experience Monitoring Team is central team that engages with various Operational teams in the organisation like Logisitcs, Warehouse, Finance, Customer Care and Engineering team. This team ensures smooth order movement from creation till delivery/returns/refunds resulting in good Customer Experience. The candidate has to have great inter personal skills to reach out to different stake holders and also understand the process and challenges in depth in order to suggest corrective measures wherever applicable

- Independent, ability to function with no/minimum supervision

- Follow the escalation matrix until a practical solution is seen / identified - Empowered

- Extract and analyse Data pertaining to different departments, identifying top issues at a macro/micro level

- Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified

- Ability to coordinate and work with peers across departments to arrive and achieve cumulative goals, plan corrective actions in close coordination

- Strong process orientation and knowledge

- Ability to learn quickly

Myntra is a one stop shop for all your fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products, Myntra.com aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal. The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country.

Value proposition

Myntra.com's value proposition revolves around giving consumers the power and ease of purchasing fashion and lifestyle products online. Offerings such as the largest in-season product catalogue, 100% authentic products, cash on delivery, EMI facility and 30 day return policy make Myntra.com, the preferred shopping destination in the country. To make online shopping easier for you, a dedicated customer connect team is on standby to answer your queries 24x7.

Brands

Myntra.com understands its shoppers' needs and caters to them with choice of apparel, accessories, cosmetics and footwear from over 500 leading Indian and international brands. Prominent brands include Adidas, Nike, Puma, Catwalk, Inc 5, United Colors of Benetton, FCUK, Timberland, Avirate, FabIndia and Biba to name a few. You can also shop from some recently introduced labels such as - Roadster, Sher Singh, Dressberry, Kook N Keech and ETC.

Recognitions

- Awarded 'Fashion eRetailer of the Year 2013' by Franchise India - Indian eRetail Awards

- Awarded 'Best E-commerce Website for 2012' by IAMAI - India Digital Awards

- Awarded 'Images Most Admired Retailer of the Year: Non- Store Retail' for 2012 by Images Group

- Awarded 'Best E-commerce Partner of the year 2011-12' by Puma India