Mynewcar - Head - Operations

Salary offered; 12 - 15 LPA

Responsibilities :

- Liaise with superior to make decisions for operational activities and set strategic goals

- Set targets in association with the Management team and drive the team towards realising the targets.

- Plan and monitor the day-to-day running of sales, after-sales & business development team.

- Supervise staff and provide constructive feedback

- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

- Manage procurement processes and coordinate material and resources allocation

- Oversee customer support processes and organize them to enhance customer satisfaction

- Review financial information and adjust operational budgets to promote profitability

- Revise and/or formulate policies and promote their implementation

- Manage relationships/agreements with external partners/vendors

- Evaluate overall performance by gathering, analyzing and interpreting data and metrics

- Ensure that the company runs with legality and conformity to established regulations

Requirements :

- Proven experience as Director of Operations or equivalent position, preferably in an OEM, Car Dealership or Online Marketplaces.

- Industry connections with car dealers & associated channel partners would be an advantage.

- Excellent organizational and leadership abilities

- Outstanding communication and people skills

- Knowledge of industry's legal rules and guidelines

- In depth knowledge of diverse business functions and principles (e.g. customer life cycle, finance, customer service etc.)

- Working knowledge of data analysis and performance/operation metrics

- Familiarity with MS Office and various business software (e.g. CRM)