Mynd Integrated - Deputy Manager - HRMS

Role Objective:

- Manage and support existing and new HRMS implementation for respective area of operation

- Work closely with HR Service Delivery ecosystem across the HR function and HR Systems to review and streamline processes that ensure maximum self-service

- Custodian of all employee queries across their life cycle processes as per SLAs and continuously better them

- Build effective ways of handling employee queries that lead to employee delight by leveraging technology

Principals Accountabilities:

- Handle systems and recommend modifications or upgrades as at when necessary.

- Automation of HR services, HR operations integration projects along with other special projects initiatives.

- Conduct training sessions and prepares training aids for Team, HRBP's, employees on various aspects of the HRMS system

- Able to articulate change, process improvement to HR team members and business

- Work towards the capacity building to ensure contingency plans are in place for processes

- Provide an accurate and efficient HR Helpdesk query handling service for employees (including Ex-employees)

- Work in unison with the HR Operations team, achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team's daily work tasks, identifying opportunities for improving processes

- Work with HR Operations team, HR Systems, and IT to streamline processes

- Recommend areas that receive most of the queries and can be prioritized for automation and/or process improvement

- Monitor daily service requests/work tasks to ensure smooth operations of HR Operations team which meet/exceed the targets within the SLAs

- Run weekly and monthly dashboards

- Identify requests/work tasks or situations, which have the potential to become complicated or cause issues and take ownership until resolution or escalation as appropriate

Education :

- Graduate/PostGraduate in any discipline

- Preferred: HR Service Desk tools like ServiceNow, Freshdesk, etc; HRMS like SuccessFactors, Oracle Fusion HCM, etc

Experience :

- Overall Experience of 6-10 years in HR Ops

- Understanding of people processes from hire to retire

- High impact service delivery working with senior HR colleagues

Skills:

- Must be a team player. Ability to work within a team and on own initiative, providing feedback and support where needed

- High proficiency in HR processes, procedures / policies, systems and standard operating procedures

- Proven understanding of end to end HR processes, HR policies, and procedures

- Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing

- Extremely well organized with the ability to plan and prioritize a busy workload and meet agreed targets/deadlines

- Demonstrates ability to manage multiple requirements /cases simultaneously

- Proactive and practical approach to problem-solving and ability to identify areas for improvements in process, services, and team ways of working

- Ability to work in a demanding, fast-paced environment

- Excellent task and time management skills

- Proven ability to communicate in a clear, understandable, and concise manner, both verbally and in writing

- Employee service focused and passionate about employee experience

- Proficient IT skills including MS Word, MS Excel and MS PowerPoint

- Should be confident to take responsibility of his/her respective task and should be open for feedback.

- The person is expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/client.

- Should have excellent written and verbal communication skills

- Ability to multi-task and remain cool under pressure, organize and work with rapidly changing priorities.

- Prior experience of HR Operations experience in managing and leading HR Helpdesk will be an added advantage.

Knowledge and Competence :

- Handling day to day grievances & queries of employees

- Has experience in preparing Weekly and Monthly Reports on Excel and PPT