Job Description and Expectation This is a role in Operations Division with direct impact on Client Delight and Growth of the organisation. You will : - Manage a team of talented individuals (20+) - Drive process Improvement by working closely with internal & external stakeholders. - Help implement new tools and technology to bring efficiency and customer experience. - Hire the right set of individuals to match expected level of customer satisfaction. - Streamline automated and customer communications by putting the right audit mechanisms in place. - Keep a check on productivity and quality by putting the KPIs in place. - Create right team structure, handover criteria and performance improvement processes. - Put right training, induction and people development program for the team - Have a framework for client NPS and take measure to improve - Drive a customer centric culture in the organisation in daily operations. Requirements : - Minimum total experience of 5 years with at least 2 years in managing people & performance - Knack of driving process excellence via process reengineering, systems and tools. - Understanding of change management and comfort in working across functions to drive change. - Great analytical and communication skills.

Bangalore

Delhi NCR

Mumbai

MyGate - Manager - Client Delight & Growth - Operations Division 

MyGate - Manager - Client Delight & Growth - Operations Division  ,Job Description for MyGate - Manager - Client Delight & Growth - Operations Division  in MyGate in  Bangalore Delhi NCR Mumbai for (5-10) years of experience. Apply Now!

Job Description for MyGate - Manager - Client Delight & Growth - Operations Division  in MyGate in  Bangalore Delhi NCR Mumbai for (5-10) years of experience. Apply Now!