Company Introduction At Murf.ai, we're simplifying multimedia creation by harnessing the power of artificial intelligence.Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. With a global reach spanning 150+ countries and over 4 million registered users, Murf.ai has experienced an impressive 6X revenue growth in the last 18 months. Murf Studio, our versatile tool, offers 120+ voices in 20+ languages, providing users unparalleled creative possibilities. With a new dubbing product about to hit the market, the timing couldn't be better! We are seeking a dynamic and proactive Customer Success Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with our customers, driving engagement initiatives, and identifying opportunities for upselling and advocacy. This role requires candidates to work from 6pm to 2am remotely. Responsibilities: - Onboard new customers and define success criteria and create success plan with the customer - Act as the primary point of contact for customer inquiries, issues, and escalations. Collaborate with internal teams to ensure prompt and effective resolution. - Nurture existing relationships and build new relationships within the customer organisation - Identify opportunities for upgrades and upsell and pass on the opportunities to account managers - Track product usage and encourage customer to increase product adoption through product education and training for use cases - Identify success stories and turn satisfied customers into advocates. Encourage and facilitate customer testimonials, case studies, and referrals. - Gather customer feedback on products and services. Communicate customer needs and insights to the product and development teams for continuous improvement Qualifications: - 5-8 years of experience in customer success, account management, or a related field within the tech industry. - Proven track record of managing and growing customer accounts, ideally in a B2B SaaS environment. - Familiarity with data analysis tools and techniques to track customer metrics and identify trends. - Problem-solving skills and the ability to think critically to address customer challenges and concerns. - Strong communication and interpersonal skills, with the ability to build rapport and relationships with customers effectively. - Ability to identify upsell and expansion opportunities within existing customer accounts. Why Murf.ai? Murf AI is revolutionising creative workflows for businesses through the utilization of our cutting-edge AI technology. Recognized as one of the Fastest Growing Products globally in 2024 at G2 Best Software Awards 2024 and a consistent Leader and Momentum Leader on G2 in 2022 and 2023, we empower L&D and creative teams to evolve into dynamic creative powerhouses. With a focus on cutting-edge research and innovation, a positive work culture, and real impact in the AI-driven space, Murf.ai is one of the fastest-growing companies in the AI voice space. Join us at this pivotal moment, where your ideas matter, and your leadership can leave a lasting impact. If you're ready for a challenge and have the vision to lead from the front, Murf.ai is where your journey into the next chapter of AI innovation begins.

Bangalore

Murf.Ai - Customer Success Manager 

Murf.Ai - Customer Success Manager  ,Job Description for Murf.Ai - Customer Success Manager  in Murf.Ai in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for Murf.Ai - Customer Success Manager  in Murf.Ai in  Bangalore for (5-8) years of experience. Apply Now!