MSCI - Specialist - ESG Client Service

Your team responsibilities :

- MSCI Inc. is seeking to expand its ESG Client Service team. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally.

- Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG business.

- They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products.

- Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions.

- To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations.

- Client Service Associates must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management.

What we offer you :

- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

- You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities :

- First point of contact for general queries directed to client services by phone, email or online case management

- Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce

- Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice

- The successful candidate will work closely with Service Delivery, Client Consultants, Sales and their Client Service colleagues across EMEA

- Achieve an appropriate understanding of MSCI ESG Research Solutions

- Become proficient at resolving MSCI ESG Research client questions and issues for specific case types

- Liaise with other MSCI departments to ensure all clients' requests/inquiries are managed appropriately

- Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails

- Liaise with service delivery teams to optimize client experience

- Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel :

- Min. 4 years of work experience in ESG (Client Service function would be preferred) Bachelor's degree required, MBA or Master's Degree preferred

- Strong interest in ESG and how ESG factors impact the investment process. Must be attentive to detail with a willingness to learn and grow per the business goals

- Must have an appreciation for diverse cultural norms and styles

- Prior knowledge of MSCI products and experience of a client facing role (preferred)

How we'll support you :

- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

- As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.

- Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.

- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

About MSCI :

- MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

- To learn about life at MSCI visit careers.msci.com, follow us on LinkedIn and Glassdoor or join our Talent Community.

To all recruitment agencies :

- MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law.

Note on recruitment scams : We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site.