MSCI - Portfolio Analytics & Client Mgmt

Analytics Client Service Specialist - EMEA Region

About MSCI

MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.

The company’s key flagship Analytics product offerings are: Barra portfolio risk and performance analytics and RiskMetrics market and credit risk analytics. MSCI is headquartered in New York, with research and commercial offices around the world.

For further information on MSCI, please visit our web site at www.msci.com

POSITION OVERVIEW:

The Analytics Client Service team is composed of experienced financial professionals that provide support for our clients around the world. Team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI Barra benchmark, risk and performance analytics products. Currently, the Global Client Service group is present in the following locations: San Francisco, New York, Monterrey, London, Budapest, Mumbai, Shanghai, Manila and Tokyo.

The Client Service Specialist works very closely with a team of Consultant and Sales people focused on particular Client Segments and have three main responsibilities:

- Ownership for the resolution of complex support queries from our Clients

- Adding value to the Client and to the firm beyond reactive Client support

- Actively working with stakeholders to improve the Client Experience

RESPONSIBILITIES:

- Providing a premium, value adding service to our Key Clients

1. Named support point of contact for Key Client

2. Product expert

3. Full ownership for resolution of all support issues raised by Client

4. Active contributor to the cross functional Global Relationship Management team

- Act as a source of leverage for Consultants

1. Working closely with a defined team of Consultants, with high levels of effective communication

2. Transition all support activities away from Consultant

3. Identify areas where CS can offer valuable insight, information and resource

Performance Measurement

There are 2 formal performance evaluations carried out in the year. Contributions and progress towards goals are evaluated using a balance of observed quantitative metrics as well as qualitative feedback from Clients and other stakeholders (e.g. Consultants, senior relationship managers, third party specialist groups etc). Goals are linked to the aims and responsibilities above and the manner in which the goals are met (Success Attributes) play an equally important factor in the overall performance evaluation. Personal development plans are also regularly reviewed and updated. In addition to the formal evaluations, CS members should expect to have regular monthly/bi monthly review meetings with their manager.

DESIRED EXPERIENCE AND QUALIFICATIONS:

- Strong Bachelor Degree in Mathematics, Physics, Engineering, Economics or similar subject

- Post graduate qualification in Finance (M.Sc./M.B.A./P.G.D.M.). Certifications like CFA/FRM will be an added advantage.

- Excellent verbal and written communication skills.

- Demonstrated strong organizational/project management skills

- Total work experience of about 5-6 years or more in the financial services industry out of which at least 3 years or more should have been in a client facing/relationship management role.

- Candidates with current positions in risk/performance groups, or client facing quantitative financial service providers will be preferably considered.