MSCI - ESG Issuer - Communication

Your team responsibilities:

Addressing ESG Issuer queries for our ESG products, going on call with corporate/Issuers, contact sourcing for reaching out to issuers.

What we offer you:

- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

- You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities:

- Manage and oversee all data verification processes across the MSCI ESG Research product suite, including processing and distributing feedback received from issuers to ESG analyst teams.

- Allocation of queries to the team, respond to daily inquiries from issuers about MSCI ESG Research's research processes and reports.

- Assist senior team members on complex queries.

- Organize calls with issuers to walk them through our methodology, address their questions on our assessment, and if required, invite analyst teams for in-depth discussion.

- Own ad-hoc projects and proactive outreaches based on new requirements from the product and ESG teams.

- Keep abreast of dynamic changes in our products and processes.

- Creation and maintenance of standard operating procedures and workflows.

- Contribute towards enhancement of online portal for issuers.

- Work cross-functionally with various internal teams gather statistics and find efficiencies in our processes.

- Contribute to library of issuer resource documents.

- Work with tech team on fixing issues related to internal and external platforms.

Your skills and experience that will help you excel:

- Degree in Business Administration / Finance/ Sustainability/ Environment

- 1-3 years' experience in Client Service/ ESG/ Sustainability role.

- Experience in ESG analysis or sustainability will be preferred.

- Ability to learn complex concepts/processes quickly

- Project management skills - defining of scope, resources and time lines, and managing to deliverables

- Strong communication skills; can communicate with professionalism and diplomacy and tact

- Exceptional organizational skills, with ability to work on multiple tasks

- Ability to work in a global, cross-functional team; a strong team player

- Strong computer skills with office applications, especially Microsoft Excel.

- Demonstrated analytical skills with strong attention to detail

- Demonstrated ownership over his/her work and/or assigned subject

How we'll support you:

- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

- As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.

- Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.

- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

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