MSCI - Client Service Specialist - Risk

ABOUT MSCI Inc.

MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.

The company’s flagship product offerings are: the MSCI indices which include over 120,000 daily indices covering more than 70 countries; Barra portfolio risk and performance analytics covering global equity and fixed income markets; RiskMetrics market and credit risk analytics; ISS out-sourced proxy research, voting and vote reporting services; CFRA forensic accounting risk research, legal/regulatory risk assessment, and due-diligence; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.
For further information on MSCI, please visit our web site at www.msci.com

POSITION OVERVIEW:

- The MSCI Barra Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world.

- Currently, the Global Client Service group is present in the following locations: San Francisco, New York, London, Cape Town, Budapest, Mumbai, Shanghai, Hong Kong, Sydney and Tokyo.

- Team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI Barra benchmark, risk and performance analytics products.

RESPONSIBLITIES:

- To gain a deep understanding of our risk modeling methodology, index construction techniques and applications. This includes remaining up to date with ongoing enhancements as well as new products as necessary.

Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including

- helping clients to understand how to interpret the analysis they have produced on their portfolios

- understanding the structure of our indices

- providing initial levels of training on the usage of our products

- assisting clients with the ongoing use of our products

- Act as a liaison and source of feedback directly to Sales & Consultants, Research, Product Management, Finance and Product Delivery groups

- Ensuring current clients are aware of important changes and developments to MSCI Barraproducts

- Helping the Sales team in the preparation of sales analysis presentation material for prospectiveclient meetings

- Assisting client consultants in the setting up of new clients (Training and intensive support)

DESIRED EXPERIENCE AND QUALIFICATIONS:

- Strong Bachelor Degree in Mathematics, Physics, Engineering, Economics or similar subject

- Post graduate qualification in Finance (M.Sc./M.B.A./P.G.D.M.). Certifications like CFA/FRM will be an added advantage.

- Excellent verbal and written communication skills.

- Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.

- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.

- Total work experience of about 5-6 years or more in the financial services industry out of which at least 3 years or more should have been in a client facing/relationship management role.

- Candidates with current positions in risk/performance groups, or client facing quantitative financial service providers will be preferably considered.

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.