About the Company : This company is an US based organization that enables students from around the world to financially access higher education at top U.S. and Canadian universities. Their global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. As a FinTech startup backed by Venture Capital and Private Equity firms, they move extremely fast and leverage the latest technologies, global best practices, and analytics to tackle one of the biggest challenges in financial inclusion. About the Role : You will be leading the organization's Bangalore based Customer Relations team, which connects with students world-wide to help them move smoothly through our loan application process and achieve their education goals. You should have a track record of leading sales-oriented, customer support teams who excel at communicating key value propositions to customers. You will focus on maximizing loan conversion and providing exceptional experiences by coaching and mentoring a passionate team that cares deeply about each student. Salary : Competitive based on Industry standards Your responsibilities will include but are not limited to : - Providing a best-in-class applicant experience by coaching and role-modeling a superior customer excellence mindset where quality and knowledge-sharing take priority - Developing strategic insights and trends based on reports and research and contributing/developing the next evolution of customer excellence and service product - Providing creative leadership to the team and best representing global customer-facing teams to other stakeholders - Partnering with the various functions including but not limited to Marketing, Credit, Engineering, Finance, and other Operations units to share and drive client feedback and product improvements. - Building scalable processes for efficiency, improving transparency, and effective allocation of time and resources. - Communicating with executive-level stakeholders, identifying dependencies and managing escalations. - Ensuring the disciplined use of internal systems while tapping into the creativity of the team for continuous improvement. - Providing customer insights that form the basis for growing our product portfolio and driving process innovation. - Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration. Desired Candidate Profile : Experience requirements : Essential : - In-depth experience in customer relationship management and client servicing. - At least 4-5 years of experience in developing / managing / Heading CRM - Service Applications. - A self-driven leader, technically focused, with an excellent record of accomplishment of implementing transformation programs. Preferred : - Start-up experience with a global customer base. - Experience in building educational products/programs from scratch. - A Masters degree from a reputable institute. Culture fit : - You are a very collaborative and driven person with the ability to "make things happen". - Deeply technical person, willing to get your hands dirty in the minutiae if the need arises.

Bangalore

MPOWER Financing - Senior Manager - Customer Relations 

MPOWER Financing - Senior Manager - Customer Relations  ,Job Description for MPOWER Financing - Senior Manager - Customer Relations  in Mpower Financing Ltd in  Bangalore for (12-15) years of experience. Apply Now!

Job Description for MPOWER Financing - Senior Manager - Customer Relations  in Mpower Financing Ltd in  Bangalore for (12-15) years of experience. Apply Now!