Relationship Manager - (China Focus - Mandarin Speaker) - Customer Relation THE COMPANY :&nbsp; MPOWER 's borderless loans enables students from around the world to realize their full academic &amp; career potential by attending top universities in N. America- the U.S and Canada. As a mission-oriented FinTech / EdTech company, backed by over $50 million of equity capital and $200M in loan capital, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER's mission of making this mission is personal. As a member of our team, you- ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact. MPOWER has been named one of the Best FinTechs to work for by American Banker for 2018, 2019, 2020, and 2021. We pride ourselves in being a - growth company for grown-ups-, where there are no pool tables but there are great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we- re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds. THIS IS A FULL-TIME POSITION, BASED IN OUR BENGALURU, INDIA OFFICE. &nbsp; THE ROLE : - You'll be the preferred point of contact and voice of MPOWER for our applicants and borrowers from all over the world who speak Mandarin or Cantonese Chinese. Your focus will be on maintaining strong relationships with new and existing customers, ensuring the highest quality of service, understanding customer's needs at various stages of a customer's journey through an MPOWER loan and supporting re-engagement initiatives even after the loan is closed. Your responsibilities will include, but are not limited to: - Sourcing and proactively identifying the right opportunities for the customer and guiding them through the appropriate products and services - taking into account their long term aspirations and goals - Owning the customer experience by delivering superior service through multiple channels (phone, email, chat, etc.) to both responsively and proactively connect with potential borrowers and applicants to help them navigate the loan process or troubleshoot issues. - Collaborating with marketing and business development teams to develop new relationships with leads and / or potential customers, as well as with the Credit, Servicing and Funding teams to ensure a smooth flow of customer operations and experience - Assisting with curating and translating content to be delivered through multiple China-focused social media platforms - Analyzing borrower data and trends while bringing a continuous improvement mindset to the team to optimize operations and deliver a better student borrower experience THE QUALIFICATIONS - Bachelor's degree in a related field, or higher - 4+ Years of experience in a B2C local or international customer service role or support experience in a high-touch, fast-paced environment - Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory - Strong understanding of the Chinese culture, the Chinese social media and tech platforms, and the associated student demographic - Must have prior experience in a sales oriented and/or targets driven environment with a proven track record of success - Passion for customer service and relationship management with an innate sense of service and empathy for others - You must be immensely data driven and be comfortable to drive your own strategy using numbers - Outstanding written and verbal communication skills in English and Mandarin Chinese - native or near-native proficiency in Mandarin Chinese required. (non-native speakers must possess a HSK proficiency certificate level 4 and above) - Exceptional organizational skills and attention to detail - Shifts will be required to accommodate US/Canada business hours- (11am - 8pm IST) - A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Bangalore

 MPOWER Financing - Relationship Manager - Customer Relation 

 MPOWER Financing - Relationship Manager - Customer Relation  ,Job Description for  MPOWER Financing - Relationship Manager - Customer Relation  in Mpower Financing Ltd in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for  MPOWER Financing - Relationship Manager - Customer Relation  in Mpower Financing Ltd in  Bangalore for (4-10) years of experience. Apply Now!