MPOWER Financing - Head - Global Loan Servicing

THE ROLE:

- You will be leading MPOWER's loan servicing and collections strategy to ensure our borrowers are successful and our portfolio maintains optimal performance. You will set up the overall strategy, establish priorities, and manage a team while supporting hands-on tactical activities as necessary to achieve the Company's goals. This includes, but is not limited to:

- Scaling operations and driving improvements in overall loan servicing, workflow management, QC, data gathering and analytics through automation, process efficiency and team management, including analyzing data trends and deriving insights to positively impact portfolio performance

- Creating and implementing a global collections strategy to manage delinquencies that ensures that we are effective in helping borrowers through periods of financial hardship, while also maximizing recoveries

- Overseeing the servicing and collections standards, policies, and procedures and ensuring compliance with regulations

- Working with internal teams and our servicing partner while optimizing for solutions and enhancements that help MPOWER scale operations efficiently

- Setting, tracking and reporting on performance targets such as delinquency and charge off metrics, productivity, interest rate and incentive utilization, and other financial and risk management metrics

THE QUALIFICATIONS:

- Degree in a quantitative field, advanced preferred

- 10+ years of experience in global consumer credit collections

- 5+ years in a strategic leadership role in a high-tech, fast-paced environment

- Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP

- Proven ability using quantitative data-driven analyses to deliver improved business performance

- Keen people management with a focus on mentorship and professional development

- Customer service orientation with an innate sense of service and empathy for others

- Superior communication, presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

- A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!

- In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.