MPL Gaming - Community Manager

MPL is Asia's largest and fastest-growing mobile e-sports platform. Our mission is to enable global e-sports competitions across all mobile titles at scale with the largest prize pools globally, the largest global audiences, and the largest number of concurrent users playing and streaming. We have a strong leadership team, a fantastic culture and we're backed by a marquee set of investors including Sequoia Capital and SIG.

Today we have over 60 million registered users in India and over 3.5 million in Indonesia, which are growing rapidly month over month. We plan to expand beyond India and Indonesia in the near future. Our brand ambassadors are Indian Cricket Captain Virat Kohli, Actor Tamannaah Bhatia, and we have been endorsed by the likes of Indian Cricketer KL Rahul and actors Manoj Bajpai and Prakash Raj. We have also sponsored two IPL teams -- KKR and RCB -- and the Irish Men's Cricket Team.

Website : https://www.mpl.live

Responsibilities

- Track and maintain shrinkage as per the defined targets.

- Prepare weekly business reports to monitor the weekly performance in terms of productivity and quality.

- Manage the SLA and ensure that the SL is met as committed.

- Be a part of the roster preparation along with the MIS team.

- Highlight the challenges to the senior leadership regarding staffing, queue management, and resource allocation

- Assist recruitment in hiring candidates.

- Grow the local content moderation team and oversee their day-to-day management

- Strengthen the team's understanding of content safety policies and risks

- Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams like Product, Legal and PR.

- Responsible for zero misses on Latency

- Handling weekly /monthly agency performance reviews

Our Ideal Candidate:

- 3-4 years of experience as a content moderator in the B-C industry

- Should have previously led a team of content moderators