jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
19/01 Anupam
Head at Expro

Views:391 Applications:133 Rec. Actions:Recruiter Actions:48

MoXpert - Customer Success Manager - BFSI - Enterprise/B2B (3-6 yrs)

Mumbai Job Code: 883349

We have an urgent role with one of the leading digital startup .

Role : Customer Success Manager - BFSI (B2B)

Candidate with BFSI exposure will only be entertained.

- Responsible for building & nurturing relations with clients & key personnel within client companies.

- Develops and maintains long-term relationships with accounts

- Alerting the sales team to opportunities for further sales within key clients.

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers and addressing their concerns & complaints

- Makes sure clients receive requested Signzy products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with products and services.

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

Aptitude/Personal Profile:

- 2-3 years of experience in a client facing or an Account Management role.

- Knowledge of BFSI clients business - ability to understand clients business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.

- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.

- Excellent communication and negotiation skills

- Ability to work well with a team

- A customer-oriented attitude who drives results & achieves high levels of customer satisfaction.

- Proactive problem prevention and issue resolution leadership ability.

- Communicates effectively-tailored messages appropriately to various stakeholders.



This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.