Moglix.com - Senior Manager/Director - Customer Service & Operations - IIM/XLRI/FMS/MDI/NITIE

Moglix is the fastest growing B2B Ecommerce company in India, trusted by marquee investors like Mr. Ratan Tata, Accel partners, Jungle Ventures, IFC, Rocketship VC. Moglix, headquartered in Noida, has been growing in leaps and bounds since inception in 2015 disrupting B2B procurement & supply chain space in the country acquiring 200+ large enterprise customers and 1 lac+ SME customers. Moglix caters to the business procurement need through its flagship ecommerce platform which is completely GST compliant. Moglis has also launched its own GST S/W GreenGST to help its customers become fully GST compliant in their full-scale business.

Moglix is looking for talented young minds to propel to next level growth scaling up its business at a unprecedented pace disrupting the Indian Industrial & commercial procurement landscape building its strength in Technology, Business development & Marketing, Category Management, Customer Service & Operations. Top talents from India's premiere Tech & B schools will be offered an exciting career opportunity with Moglix enabling them to spread wings into the various domains of leadership, challenging problem solving, creating ground breaking products and business solutions.

Moglix has built a unique culture over the last couple of years and would like to open doors to more talents who would help further gravitate and uphold the culture which has been evolved with a strong core values in 1) Fearlessness, 2) Hardwork, 3) innovation, 4) Integrity, 5) Make in India & Digital India, 6) Team work & 7) Operations Excellence

Customer Service & Operations team is responsible for managing all the customer orders booked and delivering the orders to the customers' delight. it's highly exciting and challenging Operations role and the team is expected to bring the best of operations excellence and team work method to make Moglix's customer service & operations the best in class function in the industry.

The broad roles and responsibilities for the team include:

Adhering to the prescribed and promised TAT of order processing, shipment and delivery

Continuous cost reduction in the order delivery

Continuous process improvement and excellence in customer experience in delivery

Continuous check on the quality of the goods supplied

Supplier and customer issue resolutions for ensuring a smooth marketplace functioning

The suitable candidate for the Senior Manager / Director role for this function would be someone with

MBA from top B school (IIM/NITIE or equivalent)

Min 4/5 years of similar and relevant experience

Excellent analytics and process defining skill

Excellent team leadership capability while steady focus on process orientation

Knowledge of ecommerce process and B2B taxations