Moglix.com - Manager - Operations

- Managing the Suppliers Pick Up Plan and ensure that Pick up SLA's are met.

- Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.

- Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.

- Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).

- Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.

- Producing regular status, and quarterly activity reports to Moglix leadership.

- Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.

- Managing support issues and escalations for Moglix customers

- Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.

- Identify opportunities throughout the process to minimize operating costs.

- Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability.

- Develop and deliver the people agenda to promote best in class service.

- Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe. It included strategy, plans and discussions, for both current product/platform and new product developments