We are an Asia-based B2B commerce company intensively inclined towards B2B procurement of industrial supplies, in particular, MRO, Safety, Electrical & Lighting, Cleaning & Laundry Supplies, Office Supplies, Tools and many more industry essentials. For more details, pls visit our website using following URL URL : https://www.moglix.com About the Job : Role : Sr. Manager - Customer Success Location : Bangalore Role Objective : - The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. - This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc. and ensure upward growth in Customer Experience. Responsibilities : - Managing the Suppliers Pick Up Plan and ensure that Pick up SLA's are met. - Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. - Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform. - Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle). - Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product. - Producing regular status, and quarterly activity reports to Moglix leadership. - Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience. - Managing support issues and escalations for Moglix customers - Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture. - Identify opportunities throughout the process to minimize operating costs. - Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability. - Develop and deliver the people agenda to promote best in class service. - Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe. It included strategy, plans and discussions, for both current product/platform and new product developments.

Bangalore

Moglix - Senior Manager - Customer Success 

Moglix - Senior Manager - Customer Success  ,Job Description for Moglix - Senior Manager - Customer Success  in Moglix in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Moglix - Senior Manager - Customer Success  in Moglix in  Bangalore for (8-12) years of experience. Apply Now!