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14/06 Mohit
Deputy Manager - Talent Acquisition at Moglix

Views:512 Applications:120 Rec. Actions:Recruiter Actions:40

Moglix - Lead/Associate Director - Service Delivery (10-14 yrs)

Noida Job Code: 937600

Business / Customer :

- Manage Service Level Agreements / metrics as decided with the client.

- Deliver on Financial goals for the business - Customer Profitability.

- Certify controls laid down by the business to ensure successful audit by client and external party.

- Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client.

- Manage customer relationships through regular communication with clients.

- Manage and resolve escalations and issues raised by customers.

- Prepare and report process performance metrics to stakeholders.

- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.

- Analyze customer feedback at desired intervals and initiate ways to improve the score.

- Proactively identify opportunities for additional business with customer.

- Participate in management discussions (Governance discussion, Management forums with customer).

- Effective forward planning in terms of process delivery, people & client engagement.

- Identify & Optimize key cost drivers.

- Identify opportunities for Growth.

Project / Process :

- Work with support functions to enable infrastructure support to team and ensure zero downtime.

- Resource utilization and scheduling of end to end work.

- Prepare for infrastructure and other growth related requirements while working with the PMO team.

- Review documentation and knowledge transfer as per the project plan.

- Drive knowledge management and continuous up skilling of the team.

- Plan for resources based on volume projection and current available head count and allocate responsibilities.

- Share value addition and best practices across teams.

People / Team :

- Facilitate knowledge sharing and capture within and across teams.

- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.

- Identify critical/high potential resources and chart career path/growth plan.

- Deliver communication received from senior management to the team members though town halls, team meetings.

Women-friendly workplace:

Maternity and Paternity Benefits

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