Business / Customer : - Manage Service Level Agreements / metrics as decided with the client. - Deliver on Financial goals for the business - Customer Profitability. - Certify controls laid down by the business to ensure successful audit by client and external party. - Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client. - Manage customer relationships through regular communication with clients. - Manage and resolve escalations and issues raised by customers. - Prepare and report process performance metrics to stakeholders. - Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value. - Analyze customer feedback at desired intervals and initiate ways to improve the score. - Proactively identify opportunities for additional business with customer. - Participate in management discussions (Governance discussion, Management forums with customer). - Effective forward planning in terms of process delivery, people &amp; client engagement. - Identify &amp; Optimize key cost drivers. - Identify opportunities for Growth. Project / Process : - Work with support functions to enable infrastructure support to team and ensure zero downtime. - Resource utilization and scheduling of end to end work. - Prepare for infrastructure and other growth related requirements while working with the PMO team. - Review documentation and knowledge transfer as per the project plan. - Drive knowledge management and continuous up skilling of the team. - Plan for resources based on volume projection and current available head count and allocate responsibilities. - Share value addition and best practices across teams. People / Team : - Facilitate knowledge sharing and capture within and across teams. - Identify training needs for direct reports and ensure domain/developmental trainings needs are met. - Identify critical/high potential resources and chart career path/growth plan. - Deliver communication received from senior management to the team members though town halls, team meetings.

Noida

Moglix - Lead/Associate Director - Service Delivery 

Moglix - Lead/Associate Director - Service Delivery  ,Job Description for Moglix - Lead/Associate Director - Service Delivery  in Moglix in  Noida for (10-14) years of experience. Apply Now!

Job Description for Moglix - Lead/Associate Director - Service Delivery  in Moglix in  Noida for (10-14) years of experience. Apply Now!