Mobius Knowledge Services - Customer Onboarding/Success Role - SaaS

Candidate Profile:

- 6+ years of experience in customer-facing roles.

- Experience working with complex, multi-divisional, multi-geographical customers

- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

- Ability to create structure in ambiguous situations and design effective processes.

- Passion for technology and for being a part of a fast-growing SaaS company

Job Profile:

- Ensure a smooth Customer onboarding by consolidating, evaluating Customer's Readiness checklists, configurations and customizations in the implemented solutions

- Partner & train the Implementation and Customer Onboarding Specialists

- Delivering and communicating ROI for our clients, throughout the customer life cycle.

- Work with new and existing customers to provide Best practices, Configuration, education, and documentation for long-term customer success

- Being the trusted partner for the customer on the use-case and product functionality.

- Follow internal processes to improve Customer's Health, Increase retention

- Identify the patterns and gap analysis to set our customer's up for success and translate them into Standard Operating Procedures for scalability.