Mobilization Solution Architect - F&A/Transition Domain - BPO/KPO/LPO

Responsibilities/Authorities

(Briefly describe the main tasks, responsibilities/authorities, of the job.)

- Work with various functions of the BPO centre like Finance, HR, IT etc to ensure operational setup of the deal.

- Experience in supporting cross-functional (operations, transition/migration, solution development etc.) global teams in continually identifying and effectively capturing new and previously identified BPO/KPO/LPO service opportunities

- Successfully executed short / long term projects and transitions with extensive experience of developing procedures, service standards & operational policies for business excellence

- Well versed with Managing operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics

- Provision of inputs to the onshore Deal team. Assist deal teams in sales pitches.

- Client Liaison and management of client relationships in support of the above

- Provision of a smooth and successful transition from Client Onshore to the offshore Outsourced centers.

- Support identification and development of new business opportunities

- Ensure that the transition is completed within the allocated budgets.

- Provide timely, high quality responses to various Request for Information (RFI) and Request for Proposal (RFP)

- Provide relevant costs for various proposals.

- Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition

- Develop HR Outsourcing specific capabilities

- Support the Business Lead for AHRS in supporting new opportunities, client visits, transition and interim operations

- Successfully executed short / long term projects and transitions with extensive experience of developing procedures, service standards & operational policies for business excellence.