Responsibilities/Authorities
(Briefly describe the main tasks, responsibilities/authorities, of the job.)
- Work with various functions of the BPO centre like Finance, HR, IT etc to ensure operational setup of the deal.
- Experience in supporting cross-functional (operations, transition/migration, solution development etc.) global teams in continually identifying and effectively capturing new and previously identified BPO/KPO/LPO service opportunities
- Successfully executed short / long term projects and transitions with extensive experience of developing procedures, service standards & operational policies for business excellence
- Well versed with Managing operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics
- Provision of inputs to the onshore Deal team. Assist deal teams in sales pitches.
- Client Liaison and management of client relationships in support of the above
- Provision of a smooth and successful transition from Client Onshore to the offshore Outsourced centers.
- Support identification and development of new business opportunities
- Ensure that the transition is completed within the allocated budgets.
- Provide timely, high quality responses to various Request for Information (RFI) and Request for Proposal (RFP)
- Provide relevant costs for various proposals.
- Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition
- Develop HR Outsourcing specific capabilities
- Support the Business Lead for AHRS in supporting new opportunities, client visits, transition and interim operations
- Successfully executed short / long term projects and transitions with extensive experience of developing procedures, service standards & operational policies for business excellence.
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