MobiKwik - Assistant Manager/Manager - Consumer Operations

Responsibilities :

- Ensure all operations are carried on in an appropriate, cost-effective way

- Improve operational management systems, processes and best practices

- Help the organization's processes remain legally compliant

- Formulate strategic and operational objectives
 
- Recruit, train and supervise staff

- Find ways to increase quality of customer service

Requirements :

- Must have above 4 years of experience in customer service operations

- Expertise in consumer operations, chats and tickets

- Expertise in process improvement

- Experienced in resolving backend ticket issues

- Proven work experience as Operations Manager or similar role

- Knowledge of organizational effectiveness and operations management

- Experience budgeting and forecasting

- Familiarity with business and financial principles

- Excellent communication skills

- Leadership ability

- Outstanding organisational skills

- Degree in Business, Operations Management or related field

GOOD TO HAVE :

- Six sigma certification

- Experience in a Fintech company