JOB SPECIFICATION : Department : Consumer Vertical Proposed Immediate Superior : COO, Consumer Retail Centre Operations About MMTC-PAMP : - Based in Switzerland and with operations in 12 countries, MKS PAMP Group is the world's leading precious metals player. - The Group owns PAMP refinery, a global brand name that is universally acknowledged as one of the most technologically advanced refiner of precious metals and one of only three refineries in the world to hold Referee status from LBMA (London Bullion Market Association) and LPPM (London Platinum and Palladium Market). - The Group has been delivering refined gold and silver and its minted products since 2000, and expanded its India footprint by setting a state of art manufacturing facility for precious metals in collaboration with their minority partner, MMTC. The facility is the most modern of its kind in the world and in a short span of 3 years MMTC-PAMP has established itself as the industry leader in India and a respected name overseas for its attention to quality and delivering consistently products that are on par with, if not superior to imported products. - The refinery has already achieved several global accreditation landmarks, all of which are - Firsts- for any refinery in India. We are India's only LBMA accredited Good Delivery refiner, the only refiner with an SA8000:2008accreditation, winner of industry awards for Best Refinery for three years in a row (2013, 2014& 2015). - Our unique access to global leadership and Swiss technology, complimented by our in-depth understanding of the local consumer market, has enabled us create a world class product range. We are now embarking on a journey of becoming the best workplace in the Indian market. In order to achieve our aspirations, we are looking to build our Human Resources division into a highly innovative, best-in-class department that can be a force for change. - http://mmtcpamp.com/http://www.pamp.com/ Our Story : - 1977 Foundation of PAMP SA - 1984 Foundation of MKS Group - 2008 Incorporation of MMTC-PAMP India - 2012 First batch produced by MMTC-PAMP India refinery Accreditations : - 2013 First LBMA accredited Indian Silver Refinery - 2014 First LBMA accredited Indian Gold Refinery - 2015 First Asian precious metal refinery and Second globally to be certified for Social Accountability (SA) 8000 standard Where do you start? Operational Excellence : Retail Centre Operations Manager_ South What story will you write? - Individual should ensure operations of the centers across South India occur with extremely high customer centricity, while following all operating procedures. - Maintain, either personally or through a team, seamless BAU operations of South India Retail centers (from technical and non-technical perspective), Security controls, Company level controls and compliance measures. - Have a proactive work ethic, unbending moral code and the ability to think analytically - Streamline processes, Check and Control on adherence of the SOP's for the South India Retail center operations - Improve efficiency by leveraging technology in BAU Operations with the help of IT Team - Review South India Retail center wise P&L and help in cost minimization, innovation through process improvements & efficiencies (including Inventory management) - Help in mitigating risk by identifying the process gaps and escalating the same on immediate basis to COO, Retail Centre Operations - Support in establishment of new Retail centers and overall expansion of Retail center model - Strong oral and written communication skills are also crucial in conveying important information to management, employees and outside agencies (if required) - Must have very good Interpersonal Skills amongst the rest of the Retail Centre Team, must induce Customer care methodology and always build the positive corporate image for the company - Audit the stock maintained at Retail Centers/Vault as compared to the Daily/Weekly/Monthly reports - Must report all findings to the COO Retail Centre Operations with recommendations for improvement, and upon approval, implement strategies to induce such change - Individual must ascertain Training needs of employees for the Retail Centre - Provide valuable inputs for Skill Training which helps Continuous Learning and Growth Prospective for Retail Centre Staff - Frame training modules with help of the Internal Learning and Development Team - Support in establishing operating rhythm, people board, people development and risk management activities - Develop, Train and Manage a cohesive team to support the overall objective of the organization - Outline the organization's code of ethic and train staff on best practices - Candidates who can speak and understand multiple South Indian languages & open to travel will be given preference. What will you think about? - How do I ensure that the Retail Centers are extremely customer centric while adhering to all operating procedures/controls? - How can I continually involve and enforce Charter culture. Act as an implementer for all functions in the Retail Centre where each operating procedures, statutory policies, customer Ethics, IT Do's and Don- ts are always adhered to. - How can I make the Retail Centre team continuously improve on their BAU performance by initiating Skill based Training, by sharing best practices, by leveraging Technology help. - How can I continually involve in Retail Centre People and processes, to make this into a world class standard Operations and strategize for business growth and process efficiencies - How can I make the Retail Centre team follow the Do's and Dont's in terms of IT/Operational/Statutory Policies/Processes within the Retail Centre's and across the organization? Why is this exciting to you? - Retail centers are the face of MMTC-PAMP for many key customer segments. Delivering high quality, consistent customer experience is extremely important for you. - With Expansion Plan for Retail Centre- s, Excitement is to have a Standardized Operations in all existing and future Retail Centre's. - Helping All Retail Centre people Share Best Practices in Daily Operations, Continually improve on them, Maintaining Robust BAU Operations which makes it a world class Operations. Hence, help drive the Mission Statement of Creating World Class Products in a World Class (Operating) way. - You are excited about Keeping a Check on Fraud Prevention, and maintaining BAU Operations keeping all Statutory/IT/Safety Norms intact. What is your A game? - Very high customer centricity, focus on managing customer expectations & complaints - Strong people skills to bring out the best from Assayers in Retail Centers - You will be Unbiased towards the Delivery from each member of the Retail Centre Operations team. - Standardized South India Operations basis Standardized Processes and similar skill trained employees delivering world class customer service. Where have you been? - Handling Operations Role in People Oriented Organizations - You have seen organizations oriented towards people & process development - Military background preferred Where will you work? - MMTC PAMP Retail Centers at various location in South India (Coimbatore, Thrissur, Bangalore, Hyderabad, Chennai, Vijayawada and Vizag). What does compensation look like? - You should expect a performance based, fair and very feedback oriented culture - Your exact starting salary will depend on your experience, fit and your potential

Bangalore

MMTC-PAMP -  Manager - Retail Centre Operations - South Region 

MMTC-PAMP -  Manager - Retail Centre Operations - South Region  ,Job Description for MMTC-PAMP -  Manager - Retail Centre Operations - South Region  in MMTCPAMP in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for MMTC-PAMP -  Manager - Retail Centre Operations - South Region  in MMTCPAMP in  Bangalore for (10-12) years of experience. Apply Now!