Responsibilities  1) Support business as usual for the MIX Product & Operations teams (70%)  - Prioritize & assign faults reported by MIX Market solution users of 6 applications by impact  Understand analyst BAU tasks & activities  - Investigate functional & data issues in 4 MIX-built applications  Perform root cause analysis to guide & aid follow-up & resolution identification  Reproduce issues, liaising with end users to confirm steps performed   Track data through the pipeline to identify factors contributing to the reported behavior  - Action support requests (e.g. application configuration, bulk data uploads, etc.) using pre-defined tools & scripts  - Dataset updates (with updated scope)  2) Identify product & process improvements (15%)  - As a first point of contact with many users, s/he will be expected to contribute ideas to improve MIX's products & processes, including but certainly not limited to: stability of applications; quality & timeliness of data; efficiency of processes followed by her/him and others.  Premium publication streamlining  3) Application administration (15%)  - Contribute to the definition & documentation of processes to manage user permissions during user on/off-boarding on/off MIX & third-party applications, updating MIX's hardware inventory when required  - Follow processes to administer user permissions as required  Working relationships  S/he will work primarily with the MIX Gold & Intelligence Product leads to test, refine & manage support processes. Coordination with the MIX Technology team will be required initially to understand application administration activities & contribute to process definition.  Desired experience  - Attributes  Inquisitive, readily & keenly researches unfamiliar topics  Approaches problem-solving methodically  Understands & manipulates large numerical data sets  Communicates clearly  - Knowledge  Excel lookup & reference, math & statistical functions  Custom-built applications that manage data  Financial institution performance  Hyderabad Candidates will be Preferred

Hyderabad

MIX - Product Support Analyst 

MIX - Product Support Analyst  ,Job Description for MIX - Product Support Analyst  in Microfinance Information Exchange in  Hyderabad for (0-3) years of experience. Apply Now!

Job Description for MIX - Product Support Analyst  in Microfinance Information Exchange in  Hyderabad for (0-3) years of experience. Apply Now!