Job Description - Construct strategic programs to improve Customer Adoption and drive key metrics for success while working in close collaboration with our leadership, product, engineering, marketing, BI, QA. - Develop requirements for the product, process, and tools enhancements that work towards driving internal operational efficiency and smooth user experiences for our users. - Determine trends to elevate our product, support processes, optimize workflows, and enhance operational productivity in order to raise customer satisfaction and product adoption. - Leverage varied customer touchpoints such as queries, complaints, feedback NPS data, and surveys to understand hardships being faced by our customers, assess the impact on the business and work with the respective teams to eliminate any blockers in the user journey. - Establish KPIs, benchmarks, and other measures of success for a best-in-class customer experience. - Coordinate with internal stakeholders, communicate the customer's perspective to them and ensure the processes are arrayed to a single notion of customer-centricity. - Broaden the operational frameworks of the end-to-end customer Success across all interaction channels such as email, chat, call, self-help, etc. to deliver an effortless customer experience. - Act as an essential stakeholder and consultant in customer Success initiatives across the company, advising on prioritization and design and measuring outcomes. Requirements - 8+ years of hands-on experience in the customer experience domain. Previous experience in a new-age startup would be a plus. - Working experience in any CRM like Salesforce/MS Dynamics CRM is a must. - Knowledge of Bi tools such as MS Power bi/Tableau is a plus. - Robust analytical skills and data orientation with experience in solving obscure problems using data and supplying actionable business insights. - The ability to break down strategies and frameworks into executable roadmap items and create quantifiable outcomes as a result-driven

Bangalore

MIS Lead - Online/Internet 

MIS Lead - Online/Internet  ,Job Description for MIS Lead - Online/Internet  in Info Edge in  Bangalore for (4-11) years of experience. Apply Now!

Job Description for MIS Lead - Online/Internet  in Info Edge in  Bangalore for (4-11) years of experience. Apply Now!