Mirraw - Operations Manager - IIM/ISB/MDI/FMS

We are looking for Operations Manager

Location - Head Office - Lower Parel / Currey Road , Warehouse - Bhiwandi

5 Days working , Sat-sun Fixed Off

Role

1. Ensures order processing, delivery & returns processing is handled on time and in line with customer needs to ensure a compelling customer experience is achieved.

2. Plans and coordinates movement of shipments between Mirraw, our vendors and our customers.

3. Has understanding and experience with supply chain, payments, customer support, logistics and reverse logistics processes.

4. Identifying specific metrics or KPIs to measure customer experience. Some of these metrics would be ETA for order fulfillment and TAT for customer support.

5. Monitoring and measuring these metrics on a regular basis. Developing a strategy and executing the required changes/solutions to improve these on a continuous basis.

6. Pays keen attention to the voice of customers. Utilizes customer feedback to adapt and configure operations and processes accordingly in order to preferably not just fulfill but exceed customer expectations.

1. MBA full time/Executive from Tier 1 colleges7. Outstanding written, oral Communication skills and organizational ability7. Passionate about online shopping with a genuine interest in Customer Service. Someone who would go that extra mile in helping customers gain satisfaction.

8. Excellent employee and customer relations skills. Can build and manage his own team, multi-task and work across functions.

Requirements

1. MBA full time/Executive from Tier 1 colleges

Procurement , All mile operations , B2C Ecommerce Background Mandatory

2. 2-7 years of overall experience, with atleast 2 years of experience in operations, supply chain , warehouse management or strategy

3. Someone who can handle both strategy formulation and implementation

4. Excellent analytical and problem-solving skills; high sense of ownership

5. Solid project management skills: ability to lead and collaborate with cros functional partners, prioritize high impact activities, and work on complex projects

6. Strong growth track record in the past professional career

7. Outstanding written, oral Communication skills and organizational ability